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Terms & Conditions

“In using www.teamelegant.com.hk website you are deemed to have read and agreed to the following terms and conditions.”
Teamelegant.com.hk is the official website of Team Elegant (HK) Limited, reserve the right to amend this notice at any time and your use of www.teamelegant.com.hk website following any amendments will represent your agreement to be bound by these terms and conditions as amended.


No contract will commence between you and teamelegant.com.hk for the sale by it to you of any product unless and until teamelegant.com.hk accepts your order by email confirming that it has dispatched your product. Teamelegant.com.hk shall not be liable to any person for any loss or damage, which may arise from the information contained in any of the materials used in this website.


Teamelegant.com.hk does not warrant and cannot ensure the security of any information which you many provide. Information you transmit to teamelegant.com.hk is entirely at your own risk although teamelegant.com.hk promises to take reasonable steps to preserve such information in a secure manner.


Copyright information available at this site is owned by Team Elegant (HK) Limited and managed by teamelegant.com.hk and should not be copied, downloaded, reproduced, modified or distributed in any way without prior written permission.

Privacy Policy

Privacy Policy governs any information submitted by you for the purposes of utilizing the web site’s services Team Elegant (HK) Limited holds the confidential of its member and visitors in the highest regard and aggregates user statistics for its own use.

Like most major websites, we use a feature of your web browser called a cookie. Cookies are pieces of information that a website transfer to your computer hard drive for record-keeping purposes. We use these cookie files to track your preferences and purchases as you navigate through our website and to save you from having to re-enter information every time you visit teamelegant.com.hk. To sum up, by using cookies to track your visits, we can make your next shopping experience at teamelegant.com.hk better. To search our website and/ or place an order from the teamelegant.com.hk website, you need to have the cookies feature of your web browser turned on. However, if you choose to disable the cookies feature of your web browser, you may not be able to place an order or otherwise use some or the entire teamelegant.com.hk website.

Information voluntarily provided through our website maybe use to improve the content of our web page, notify consumers about updates to our web site, and may be shared with other reputable organizations to help them contact consumers for marketing purposes. At any time, a member may request in email (email address: info@teamelegant.com.hk) to withdraw the registration, newsletter subscription, product notification or related services in the web site.

We collect the email addresses of those who communicate with us via email and all user information submitted to us through the online shopping system.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to wish to receive such mailings, please let us know by emailing us at the address provided above. Persons who supply us with their telephone number online will only receive telephone contact from us with information regarding orders they have place online. Please provide us with your name and phone number. We will be sure your name is removed from the list that we share with other organizations.
While teamelegant.com.hk makes every effort to ensure the integrity and security of its network and systems, teamelegant.com.hk cannot guarantee that tis security measures will prevent third-party “hacker” form illegally obtaining this information.


Online Shopping Service is available for teamelegant.com.hk members who are registered. Making a purchase could not be easier. Just click into Product browse our product catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Add to Cart” and “Check Out”, you will be asked for a few details that we need to complete the order transaction.

Teamelegant.com.hk accepts credit card payments using PayPal, an approved secure Payment Services Providers. All card details are taken and encrypted on the PayPal secure servers for instant authorization. We do not collect or have access to your credit card details from PayPal and they are note stored anywhere on our systems.

We also accept Bank Account Transfer. Please note, as per our company policy, we can only send the product(s) to you once we have received the payment. For Bank Account Transfers, please email us at info@teamelegant.com.hk with your order/full name/ contact details & delivery address. We will issue you with an order number and respond with our company bank details for transfer. Please remember to quote this order number and your full name in the subject field in the account transfer.

Shipping and Handling

Please note that payment of any import tax or duty levied by customs or otherwise is the responsibility of the person placing the order.

Delivery Schedule

Package will be shipped with 1-3 business days upon confirmation of payment receipt. Orders placed on the weekend or on a holiday will not begin payment processing until the next business day.

Delivery Status

For all online orders, you will receive an email confirmation on the day that the order has been sent out with a shipment and a tracking number (if applicable). This allows customer to track the order at all times until it reaches you or our recipient’s doorstep. Please note that it might take up to 24 hours for the tracking number to show up in our courier’s system. In the event that your package was not delivered or not received within the specified time frame, please contact us at (852)2356-1826 or info@teamelegant.com.hk within 7 days so that we can investigate and rectify the problem.
info@teamelegant.com.hk to advise us of address changing.

Order Canceled

If your item is out of stock, we will cancel order you by email within 48 hours. If we are unable to supply any item on your order, we will inform you by email and the value will be deducted from the total cost of your order. Please note that we can generally supply a substitute item if you prefer.

Teamelegant.com.hk reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.